🌟 Join Our Team as a Glad Line Responder 🌟

About Glad Movement ✨

At Glad Movement, we do things differently. We’re one of the fastest-growing ninja facilities in Australia, growing from 29 members to 250+ in just 18 months – that’s over 750% growth! Our team has expanded from 2 to 9, and now we’re excited to welcome our 10th team member.

We are a female-run business, proudly named after our founder’s Nanna Glad, who embodied resilience, positivity, and family-first values. Family sits at the heart of every decision we make – and every staff member here is part of something bigger than “just a job.”

We work with ninjas, gymnasts, tumblers, cheerleaders, and neurodiverse athletes of all ages – meaning kindness, patience, and consideration aren’t optional, they’re essentials. Remembering names, faces, and milestones is part of how we show love to our community.

Why This Role Matters 💫

Our Glad Line Responders aren’t “just reception.” They’re the heart of the welcome desk, the organisers who keep everything flowing, and the connectors who make sure families feel supported and celebrated from the moment they walk in.

What You’ll Be Doing 🖥️📞

  • Greeting families and creating a welcoming, positive vibe from the front desk.
  • Managing the inbox ✨ (keeping it clear, tidy, and efficient).
  • Answering calls, responding to emails, and keeping communication warm & professional.
  • Handling class bookings, trials, and waitlists with ease (iClassPro experience is a bonus!).
  • Supporting our team with party bookings, event admin, and general operations.
  • Following our procedures, manuals, and SOP videos to keep things consistent.
  • Owning your mistakes (we all make them!) and working on solutions.
  • Adding spark to creative admin projects (social media support, event prep, community ideas).
  • Remembering names, faces, and stories to strengthen our family-first culture.

What We’re Looking For 👀

✅ A fast learner who loves tech (Mac-friendly is a bonus).
✅ A confident communicator – warm, approachable, and clear.
✅ An inbox-taming wizard who thrives on organisation.
✅ A self-starter who can manage tasks without constant follow-up.
✅ Fun, bubbly, and full of personality 🌈.
✅ A team player who aligns with our values: high vibes, safety always, positive play.
✅ Someone who wears kindness and consideration on their sleeve – especially when working with neurodiverse participants.

Perks 🎉

  • Competitive pay 💰
  • Free access to adult classes + discounts on merch & programs
  • Be part of a collaborative, high-energy team that loves what they do
  • Work in a creative, supportive environment where no two days are the same
  • The chance to grow with one of the fastest-rising ninja facilities in the country 🚀

How to Apply 📝

Send us your resume + a short intro/cover letter telling us why you’d make the ultimate Glad Line Responder.

👉 Bonus: Add something quirky that shows off your personality – your favourite emoji combo, a hidden talent, or even your best ninja move 💪.

Applications Close 17th October 2025